Sarunas Koncius, Microsoft Solution Specialist

Information technology specialist and consultant
Advanced knowledge of Microsoft technologies, extensive hands-on technical experience with Windows Server network administration, analysis, troubleshooting, operational consulting and training.

Professional experience

MICROSOFT, Vilnius, Lithuania
Technical Account Manager, 07/2003 to present
- Working directly with Premier Support customers in Lithuania, taking care about IT Operations Excellence, Service Level Management, escalations, account management
- Delivering training, workshops and seminars about IT service management and optimizing IT operations using ITIL and Microsoft Operations Framework (MOF)
- Consulting on ITIL and MOF processes and IT operations best practices

MICROSOFT, Vilnius, Lithuania
Support Lead, 07/2003 to 08/2006
- Pan-Baltic responsibility
- Business development of the managed and unmanaged support
- Managing outsourced support vendors
- Working and developing Gold Certified support partners

MICROSOFT, Riga, Latvia
Server product marketing manager/Solutions specialist, 12/2001 to 06/2003
- Server product marketing in all 3 Baltic countries
- Organizing marketing events Localized Windows XP road show in Latvia and Lithuania Windows Server 2003 launch event in Estonia, Latvia and Lithuania
- Participating in budgeting and planning process

ALNOS MOKYMO CENTRAS, Vilnius, Lithuania
Deputy director/trainer, 12/1996 to 12/2001
- More than 100 delivered trainings and more than 800 trained students since 1996
- Delivering Microsoft Official Curriculum training on Microsoft BackOffice technologies: Windows 2000, Windows NT 4.0, Internet Information Server 3.0/4.0, Proxy Server 1.0/2.0, Exchange Server 5.0/5.5/2000, SQL Server 6.5/7.0/2000, Systems Management Server 2.0
- Delivering GTSLEARNING curriculum training on A+ certification
- Primary contact on Microsoft Certified Solution Provider (MCSP) program since 1999
- Primary contact on Microsoft Certified Technical Education Center program since 1996
- Consulting on IT systems, LAN/WAN, migration to Microsoft Windows 2000
- High-end server systems analysis and optimization (up to 8 processors and 8 GB RAM)
- Windows NT 4.0 network administration (2 servers and 40 workstations)
- Company web site development (plain HTML, see
- Presenting training and certification news at local Microsoft events

ALNA, Kaunas, Lithuania
System analyst, 09/1993 to 11/1996
- Consulting on IT systems and local networks
- Microsoft Windows NT 3.1/3.5/3.51/4.0 installation, upgrade and administration
- Migration to Microsoft Windows NT 4.0 from Novell Netware 3.11/3.12
- Novell Netware 3.12/4.02 installation, upgrade and administration
- Good knowledge about Hewlett Packard PCs, servers and peripherals


International Baltic IT&T 2011 Forum: eBaltics
Riga, Latvia